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Refund & Returns

Can I return items to you?

If for any reason you're unhappy with the items received you're welcome to return them to us within 14 days provided they are in an unused, unworn and unwashed condition.

Once received we will process a refund for the item costs. Postage costs for returned items are the responsibility of the customer.

If your item is damaged please contact our customer service team via the contact page so that we can advise you on the steps to take.

General returns can be sent to the following address, Please make sure to include your order number and information on why you're returning it:

Runners Culture

17 The Avenue, Dronfield, Derbyshire, S18 2LR

Can I exchange items?

Unfortunately we don't offer direct exchanges. To make the situation simplified If you would like to swap an item for a different item or size you'll need to return the item to us at the address above. We'll then process a refund for the item and you'll need to place an order for the new item you require. 

My item has arrived defective / damaged.

We're sorry there has been an issue. Please get in touch with us via the contact page with some images and an outline of the issue so we can resolve that for you.

I have received the incorrect item, What should I do?

Please contact our customer service team via the contact page with your order number and information on the item you have mistakenly received.

How long do refunds take?

When we process your refund you'll be notified via email. We aim to process refunds for returned items within 7 business days of receipt. Please be aware that refunds made to your debit / credit card can take up to 7 business days to show in your account. These processing times depend on your bank or card issuer. 

Dispatch Process

Most of our stock is custom printed to order in the UK. This allows us to be flexible but also means that there are lead times on orders.

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Plastic Free Packaging

Our paper postal mailing bags are manufactured from responsible, sustainable sources to comply with FSC® certi­fica­tion

No Hassle Returns

We operate a 14 day, no hassle return policy on all orders and will replace any items that arrive defective or damaged.

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